•  Are your listed prices real?

•  Do you accept international credit cards?

•  Is my online payment secure?

•  What are the taxes and fees?

•  What is my “verification code”?

•  Why did my payment fail?

•  Can I cancel my bookings, and how do I get a refund?

Yes, every price on Travelzen.com is genuine, with real availability and instant booking confirmation.

Flight and hotel booking prices can fluctuate often, so check back frequently to find the best price and availability to match your plans.

Of course! We wouldn’t be very useful to you if we didn’t. Travelzen accepts international Visa, AmEx and MasterCard with no extra surcharges as well as all major Chinese credit and debit cards.

The currencies accepted are:

• Chinese Yuan (元)
• Hong Kong Dollar (圓/元/HK$)
• Taiwan New Dollar (NT$)

If your currency is not listed, we advise you to select the US Dollar ($) or the Euro (€) and let your bank handle the currency conversion for you.

Absolutely. Travelzen does not retain any payment information; all online payments are directed to the bank.

Any information provided during your transaction is encrypted and sent in a Secure Socket Layer (SSL) session for your protection.

Your Travelzen price includes all taxes and fees, such as government taxes and service charges, airport construction fees, fuel surcharges, departure tax, transit duty and entry tax.

The “verification code” is the Card Verification Value (CVV2) of your Visa card. The Card Verification Code (CVC2) of your MasterCard is the last 3 digits printed on the signature panel of the back of your card.

There may have been an error in your information, or there may be issues with the card itself. Please contact your card issuer for additional help.

Simply hit “reply” to your Travelzen itinerary and request to cancel your bookings. We will process your request and refund payment after deducting any cancellation charges specified by your airline or hotel according to the terms and conditions of your transaction.